We suggest scheduling appointments as soon as possible to assure scheduling during your preferred time and date. Walk ins are always welcome upon availability. Weekends and evening appointments tend to fill up two weeks in advance. We strongly recommend rescheduling any appointments immediately following your appointment.
Please check in 10 minutes prior to the start of your appointment. This will allow you plenty of time to check in, and prepare for your treatment.
Late Arrival Policy
Arriving late will simply limit the time for your service resulting in either shortened service or rescheduling your appointment. If your service time is shortened, it will end on time so that the next guest is not delayed or inconvenienced. We will do everything we can to accommodate you.
We understand that things come up. As a courtesy, if you are unable to keep an appointment, we request a minimum of 24 hour notice and 72 hour notice for parties of three or more in order to avoid the cancellation fee of 50% of all services scheduled.
We request that appointments consisting of 2 or more series, as well as large parties, be held with a credit card or gift certificate. Please refer to our cancellation policy.
Gratuities are at the clients discretion and are appreciated by our highly qualified staff for outstanding service.
In consideration of all our guests, we are unable to render services to those guests accompanied by children who do not have appointments. Please understand that in order to preserve the relaxing and stress free environment of the spa, childcare should be arranged prior to your scheduled appointment.
In order to maintain a relaxing environment, cell phones are strongly discouraged in the spa.
We follow a strict no refund policy. If you are not fully satisfied with a product, it must be returned with a valid receipt to the spa within 14 days of the purchase. Products may only be returned for a credit or exchange for a more suitable product
In order to ensure your visit with us was satisfactory, if you are unhappy in any way with our services provided, please advise us within 48 hours and and we will do our best to accommodate you. Our service can not be guaranteed if you alter it with at home products or if you visit another salon.
Visa, MasterCard, Discover, American Express, Debit or Cash. Unfortunately, we do not accept checks. If you will be using a Gift Certificate as your form of payment, we request that you bring it with you and present it to the reception upon checkout.
If you feel you would be more comfortable or better served by another staff member, or you would like a different perspective, please let us know. We are happy to have clients work with any and all staff members. Please let us know if we can do anything to better serve you. We are always open to suggestions and looking to improve.